WHAT THE???

• i didn't expect the wine i ordered online to arrive uncorked and re-corked.
• i didn't expect that changing my transmission fluid would only cost $64 and only take 15 minutes when they told me it would cost $119 and take an hour.

in the first case, the explanation offered by the company was that i live in an area of the country hard-hit by severe winter weather and sometimes that can do unexpected things to liquids. 

i didn't expect that.

in the second case, the explanation was "well, with some cars we have to dis-assemble the fligambobble (my word - but his wasn't much different) belt from the catchamajig (same) do-hickey that connects to the triumvulated column. you know. but in your case, we didn't."

i did expect the comatose stare i gave the guy.

i guess the whole point of this story is.......well.......nothin.

(betcha didn't expect that.)